Regulatory gap analysis: A super complaint for home and travel insurance markets

The home and travel insurance markets are under increasing scrutiny, with calls for fundamental changes to fix the "broken" system. A super complaint has been launched to the Financial Conduct Authority (FCA), urging intervention to address widespread issues in claims handling and consumer outcomes.

This gap analysis aims to identify the key shortcomings in home and travel claims processes, and highlight areas where improvements are urgently needed. Firms operating in this space must ensure their claims-handling frameworks are delivering fair, transparent, and customer-focused outcomes.

The analysis will provide a clear path for insurers to meet regulatory expectations and avoid future regulatory intervention.

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